汇丰商务英语写作教程（39）

时间：2008-11-26 05:15:16

（单词翻译:单击）

Final Exercise: The Task

You're going to use the Writing Process to write a reply to the following letter from a customer, Billy Ng. There are five stages in the Writing Process, so there are five parts in this final exercise.

Before you start the first stage, carefully read the letter from Billy Ng.

30 June 200X

Dear Mr Chan

I am sorry to inform you that a recent incident has negatively affected¹ my good impression of the Bank.

Allow me to explain. On 10 June 200X, I received my monthly² Visa card statement. Unfortunately, as I was on a business trip in mid-June, I was unable to send a cheque to settle my account until 22 June 200X.

Then, on the evening of 26 June 200X, I had dinner with friends. Afterwards I tried to pay the bill of HKD3,200 using my Visa card but it was rejected three times. In the end, to my great embarrassment³, my guests had to pay the bill for me.

Could you please look into this matter. I thought I had a credit⁴ limit of HKD20,000. If this is the case, why was it not made available to me after I settled the June statement?

I am unhappy that the Bank has let an incident like this affect its services.

Yours sincerely

Billy Ng

To better understand the situation, you need to check Billy Ng's records.

Monthly account statement for May

Final Exercise: Stage 1 - Planning

Now that you've read Billy Ng's letter and checked his records, you're ready to begin the first stage of the Writing Process.

You're ready to start planning your document. You can use the information below as a guide. If you need more help, you can refer to Chapter 1.

Writer's Purpose:

Why am I writing this letter?

Reader's Response:

What would I like my reader to do?

Reader's Information:

What does my reader need to know?

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收听单词发音

1 affected
adj.不自然的，假装的
参考例句：
She showed an affected interest in our subject.她假装对我们的课题感到兴趣。 His manners are affected.他的态度不自然。

2 monthly
adj.每月的，持续一个月的，每月发生的；adv.每月，按月； n.月刊；(复数）monthlies:月经
参考例句：
The rent on his apartment was his biggest monthly expense.他的房租是每个月最大的开支。 The monthly rent is $15,inclusive of light and water.每月租金15美元，包括水电费在内。

3 embarrassment
n.尴尬；使人为难的人(事物)；障碍；窘迫
参考例句：
She could have died away with embarrassment.她窘迫得要死。 Coughing at a concert can be a real embarrassment.在音乐会上咳嗽真会使人难堪。

4 credit
n.信用，荣誉，贷款，学分；v.归功于，赞颂，信任
参考例句：
I credit him with a certain amount of sense.我认为他有一定的见识。 He got the credit,and we did the dirty work.他得荣誉，我们做不讨好的工作。