汇丰商务英语写作教程（21）

Welcome to Chapter 6.

You've almost completed the revising stage of the Writing Process.

In the previous three chapters, you learned how to make

l        your documents complete

l        your paragraphs cohesive¹

l        your sentences clear and concise².

In this chapter, you'll finish the revising stage as you learn how to make your sentences courteous³ (the last "C").

l        Plan  

l        Organise 

l        Draft  

l        Revise

Objectives 

By the end of this chapter, you'll be able to

l        write courteous sentences

l        revise sentences to make them courteous.

You'll also continue to revise the letter you're writing to Mr Perry.

Being Clear and Concise: A Quick Review 

Do you remember how to make your writing more clear and concise?

To review, look at the 6 example sentences below. They are neither clear nor concise.

Match each sentence with one of the writing problems below.

Being Courteous: How To Do It 

Whenever you write a memo⁶, letter, fax or e-mail, you need to remember that all your readers (including your colleagues) are your "customers".

To provide excellent customer service, you need to be courteous.

To write courteously⁷, remember the 4 "Ps".

l        be Polite

l        be Positive

l        be Personal

l        be Professional.

下一次，我们将继续讲述4"Ps"。

来源：中国物流论坛