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mERCER INE.,Albany,NY Plan,coordinate, and execute hardware,software and network installation,configuration,maintenance,troubleshooting and repair operations for service contract clients.Specialize in maintaining IBM and Mac PCs,and peripherals with emphasis on networking environments. Develop and implement1 service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services. Quickly diagnose causes of systems failures and malfunctions2 to ensure highest operating efficiencies,reliability,and quality performance standards. Respond immediately to emergency situations with sensitivity to deadlines and customer needs. Assist network engieers woth installation and trobleshooting of Appleshare and Novell systems. Analyze3 client equipment and operations to determine servicing and supply needs. Monitor and maintain cost-effective inventories4 of supplies,tools and materials. Investigate,test,and implement improvements to existing procedures. Consistently manage time and multiple tasks to meet deadline,established objectives,and quality performance standards. Foster clear communications and maintain excellent staff and client working relations. 1982-1988 Manager of information systems KRITEL ASSOCIATES,INC.,Schnectady,NY Directed and supervised all MIS,related activities for a financial services firm supplying critical,timely information to corporate5 client base.Adminstered DISTON'S 2 Novell 2X networks,maintaining peak operating efficienclen and providing user training for all hardware and software applications.Controlled budget costs for purchasing and operations. LICENSES6 AND CERTIFICATIONS CANDIDATE FOR CERTIFIED7 NETWARE ENGINEER/C.N.E.* CERTIFICATION IN MACINTOSH CPU. PRINTER,AND POWERBOOK REPAIR*CERTIFIED IN OKIDATA & EPSON LASER AND IMPACT PRINTERS*CERTIFICATION IN HEWLETT PACKARD LASER JET PRINTERS TECHNICAL EXPERTISE8 Hardware proficiencies:IBM:AT,XT,PS2*MACINTOSH*HP:II-IIISI LASER PRINTERS,COLOR PLOTTERS*OKIDATA*EPSON*DEST OCR SCANNERS*STORAGE DIMENSIONS E/O SCSI DRIVE. Networks:APPLETALK*ETHERTALD*NOVELL NETWARE 2X,3X*CABLING,NODES PERIPHERALS. Software applications:DOS.MCINTOSH OPERATING SYSTEMS*MS WINDOWS 3.0,3.1*WINDOWS APPLICATIONS * CWP 5.1* WORD *EXCEL*LOTUS*WORDPERFECT 5.1*DISPLAYWRITE 4*QUICKEN 3.0*PAGEMAKER 4.0* HARVARD GRAPHICS9 3.3*PUBLISH/TEXT PAC OCR* NUTSHELL PLUS II*PARADOX 3.0 Notice: Professional licensure and certifications add weight to resume. Use of boldgace and itallcs provides a clean and crisp presentation. 点击收听单词发音
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