首先你的外表看上去是很专业的，如果你打扮得很得体，你会让别人很严肃的看待你。另外，身体语言也是很重要的，紧记要用双眼注视对方，并且保持良好姿势，否则你看上去似乎是缺乏自信心的。

Be professional

Looking businesslike is the first step to acting¹ businesslike, and people will take you more seriously if you are well-groomed. This also applies to body language, so always make eye contact and keep good posture², or you may appear to lack confidence.

个人化

要记住同事的名字，他们自然也会记得你的姓名。尽量避免在留下讯息时写"Dear Sir/Madam"。工作最终也就是建立的良好人际关系。

Make it personal

Remember people's names and they will remember you. Do everything you can to avoid addressing a message "Dear Sir/Madam". Remember that business is about building relationships.

正式但不呆版

如果你太严肃的话，同事将很难与你相处。保持轻松、自在的心情，那么你的同事可能不会觉得你看上去太严肃。中庸之道！

Be formal but not stiff

If you are too formal, people won't be at ease around you. Act too casual and people may not take you seriously. Aim for the middle ground!

清楚及简明

精简且明确的述说事倩。另一方面，不要假设正与你说话的那个人已经知道你及与他们联络的理由，你需要给他们提示或资料背景。

Be clear and concise³

Get to the heart of the matter quickly and don't waste words. On the other hand, don't assume that the person you're talking to knows who you are and why you are contacting them - they may need a reminder⁴ and some background.

迅速回复的一致性

确认收到重要的电子邮件及电话，并且如果你不在公司超过一天，让同事们知道你将不在公司。

Reply to correspondence quickly

Acknowledge receipt of important emails and phone calls, and if you'll be away for longer than a day, let people know you'll be out of the office.

保持冷静

在任何的工作环境中，都会遇到困难。发脾气并不会有任何帮助，也只会将事情复杂化。趁这机会来表现你懂得处理压力，你的同事也会刮目相看，在未来也会给你更多的任务。

Keep your cool

In any job, difficult situations will pop up. Losing your temper won't help and will just complicate⁵ things. Show that you can handle stress, and people will take notice and give you more responsibility in the future.

保持安静！

沟通是双方面的。紧记要听取其它人的意见、不打断同事们说话，并且不要忽视批评。每个人曾经都犯错，但同事们经常会给你很好的建议。并且，如果他们认为你会细心聆听他们的话，他们也将相对的更愿意聆听你的！

Keep quiet!

Communication is a two way street. Listen to the opinions of others, don't interrupt people when they are speaking, and don't ignore criticism. We all make mistakes and our colleagues often have good suggestions. Also, people will be more willing to listen to you if they see that you're listening to them!