英语是国际商业交流的通用语言，但你是否知道如何让你的书面英语给别人留下深刻的印象呢？一封出色的英文商业书信将可能影响一笔生意的成功与否，所以赶快阅读以下相关内容，成为一名写作高手！

English is the language of international business communication, but do you know how to make a good impression when writing in English? A well-written business letter can make or break your business deal, so read on to become a writing pro¹!

留下深刻的第一印象

在英文商业书信的开首，以salutation留下一个好印象，并确认收信人的名称及职衔是正确的。例如：Dear Ms. Jones。如果你不知道他们的姓名，你可以使用Dear Sir or Madam 。

A good first impression

Try to create a good first impression with the salutation or start of the letter. Make sure the person's name and title are correct e.g. Dear Ms. Jones. Use Dear Sir or Madam if you don't know their name.

阐释写信的目的

在信的第一段，你应该阐述写信的目的，例如：As per our phone conversation, I am writing to provide the information you requested.

Stating your purpose

You should state the purpose of your letter in the first paragraph, for example As per our phone conversation, I am writing to provide the information you requested.

写作的原因

其实，英文商业书信有很多种类，例如：inquiry(查询资料，request(要求或请求某人做某事，apology(道歉，complaint(投诉一些问题。而这些不同种类的英文商业书信各自有不同的形和语气。

Reason for writing

There are many reasons for writing a business letter, such as inquiry² (to ask for information), request (to ask someone to do something), apology (to say sorry) or complaint (to complain about a problem). This will determine the style and tone³ of your letter.

请求的书信

如果你要写一封请求信，你可以用Could you possibly... 或是 I would be grateful if you could...。

Letter of request

If you are writing a letter of request, you could say Could you possibly... or I would be grateful if you could...

告知坏消息

如果你想写一些坏消息或者是道歉，那就应该用礼貌而得体的语气，并详细的说明有关的问题。例如：Unfortunately we are not hiring any new staff at the moment.或是 I am afraid that we will be
unable to meet your order on time due to problems with our supplier。

Giving bad news

If you are giving bad news or apologizing, you should be polite and tactful and state the reason for the problem. For example Unfortunately we are not hiring any new staff at the moment. or I am afraid that we will be unable to meet your order on time due to problems with our supplier.

结束一封书信

在信中的最后一段中，你可以把一些closing remarks加进去，例如：Please contact us if you have any further questions。如果你需要加入附件等等，你可以用Please find enclosed... 或是I am enclosing...来结束这封信件。

Ending the letter

In the last paragraph, you can include some closing remarks like Please contact us if you have any further questions. If you are enclosing documents, you can add Please find enclosed... or I am enclosing... at the end of the letter.

留下联络资料

你可以在信的结尾处留下你的联络资料，例如：I look forward to seeing you next Thursday。

Referring to future contact

You should also refer to future contact at the end of the letter e.g. I look forward to seeing you next Thursday.

完成一封书信

究竟如何close你的信件，要视乎你和收信人的关系。Yours faithfully比Yours sincerely更正式的，而best regards是用于好朋友或是熟悉的人之间。

Closing the letter

The close or ending of your letter depends on your relationship with the reader. Yours faithfully is more formal than yours sincerely, while best regards is used if the reader is a close business contact or friend.

书信的签名

在结束语后签上你的signature(手签的名字，然后在下面加上你的名字和你的职位。

Sign your name

You should add your signature (sign your name by hand) after the close, and then type your name and position underneath⁴.

检查错误

撰写英文商品书信，检查是很重要的。你应该总是在你发送前仔细的 proofread你写的信，看看有没有语法，拼写，或发音的错误。最后检查一下你的信是否清晰，简短，正确，谦恭，有说服力及完整。

Check for errors

You should always proofread⁵ the letter carefully before you send it, by checking for errors in grammar, spelling and punctuation⁶. As a final check, ask yourself if the letter is clear, concise⁷, correct, courteous⁸, convincing and complete.

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