如何否定答复要求
文章来源: 文章作者: 发布时间:2008-09-11 06:45 字体: [ ]  进入论坛
(单词翻译:双击或拖选)

商家都是希望买卖越做越大的。对于客户的要求通常都会回答yes。但是,在某些情况下,拒绝要求也是在所难免。

如何拒绝是一个非常有技巧的问题。当说no的时候,一定要表示出诚挚的态度,同时还要考虑措辞,不要让客户感到太失望,如果可能的话,可以提供一些其他的选择。

下面是一封对独家经营权的谢绝,我们看看厂家是怎么措辞的:

Dear Sirs

Thank you for your letter dated 8th July. We appreciate your confidence in our product and your concern over our distribution enlargement.

From the enclosed catalog you will see that a newly developed brand "Elephant" for painting knives has been introduced to our customers recently. The new models are attractively designed and include the latest technical improvements. In leather case, the knives themselves come in six more sizes and shapes than the original brand "Squirrel", which has been discontinued for two months. Although more expensive than the "Squirrel", models in the "Elephant" range have already been well received and good sales have been regularly reported from many directions.

As part of our efforts to keep down our customers' cost, we are increasing sales by distributing through as many direct marketing1 outlets2 as possible especially at the stage of our new brand introduction. Dealers3 in other areas appear to be well satisfied with their sales under this arrangement. We appreciate your request to be appointed a sole distributor for your area.

We do hope, some day in future, we will announce the inclusion of your name in our list of approval distributors.

Enclosed is a copy of the "Elephant" brochure from which you may find the details of our new brand painting knives. We are also delighted to have sent you a parcel of samples which, we are sure, will help ensure that your customers will return to your company for the new range.

We are looking forward to receiving your favorable replies and always ready to entertain your consistent orders.

Yours truly



点击收听单词发音收听单词发音  

1 marketing Boez7e     
n.行销,在市场的买卖,买东西
参考例句:
  • They are developing marketing network.他们正在发展销售网络。
  • He often goes marketing.他经常去市场做生意。
2 outlets a899f2669c499f26df428cf3d18a06c3     
n.出口( outlet的名词复数 );经销店;插座;廉价经销店
参考例句:
  • The dumping of foreign cotton blocked outlets for locally grown cotton. 外国棉花的倾销阻滞了当地生产的棉花的销路。 来自《简明英汉词典》
  • They must find outlets for their products. 他们必须为自己的产品寻找出路。 来自《现代汉英综合大词典》
3 dealers 95e592fc0f5dffc9b9616efd02201373     
n.商人( dealer的名词复数 );贩毒者;毒品贩子;发牌者
参考例句:
  • There was fast bidding between private collectors and dealers. 私人收藏家和交易商急速竞相喊价。
  • The police were corrupt and were operating in collusion with the drug dealers. 警察腐败,与那伙毒品贩子内外勾结。
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