工作中有失误是在所难免的，发现错误要及时向领导承认，态度要诚恳，而且要说明失误的原因，及以后如何避免犯类似的错误；不能试图掩盖，那样的话反而会弄巧成拙。

A: Mr. Wang, this is ridiculous. I've just opened this letter with a check for nothing that a customer's sent us.
王先生，真是可笑。我刚打开这封信，是一位顾客寄来的。里面是一张空白支票。

B: What, Mr. Liu? Who's that, please?
什么，刘先生？请问那人是谁？

A: Someone from BMA Ltd. Listen to what he says, "Thank you for your usual monthly¹ statement. It says we have to pay you nothing. The one you sent last month said the same, so I now enclose² our check for nothing. Will this perhaps be the last time you sent a statement of this kind? Yours faithfully."
BMA有限公司的一个什么人寄来的。我读给你听："感谢你们每月的账单。账单上说，我们无须支付。上个月我们收到了同样的账单。所以，随信附上一张空白支票。希望这是你们最后一次寄这样的账单，行吗？祝好。"

B: Oh, we can thank the computer for that. All our accounts are computerized for that. All our accounts are computerized and it prints out a statement every month for our regular customers, even if they don't owe us money.
噢，都怪那台电脑。我们把所有的账户都输入了电脑。然后每个月由电脑为那些老客户打出一份账单，即使他们不欠我们的钱。

A: Why do we send them?
那么为什么把这类账单发出去呢？

B: We don't usually, but Li's new to the department and he probably sent it without even looking at it. I'll have a word with him about it. I'll also write a letter of apology to BMA.
我们一般不寄。但是，李是新来的，也许他连看都没看就寄了，我得与他谈谈，并且给BMA写封信，表示歉意。