销售人员常用电话用语
文章来源: 文章作者: 发布时间:2007-01-20 07:14 字体: [ ]  进入论坛
(单词翻译:双击或拖选)
Using the Telephone

    Making telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.
MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?

    MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)

    ROSE: Switchboard, can I help you?

    MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?

    Good morning, Rose. Maria here.Could I have an outside line,please?

      ROSE: Oh, hello, Maria. Hold the line a moment.

    (DIALLING)There you are, you''ve an outside line now, you can hear the dialling tone1.

    MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.

    (RINGING)

    Thank you. (TO HERSELF) Five, three, zero, six, six.

    (RINGING)

    2ND OPERATOR2: National Bank.Good morning,can I help you?

    MARIA: Good morning, would you put me through to Mr Kola please?

    Good morning, would you put me through to Mr Kola please?

    2ND OPERATOR: MR Kola? Certainly. Who''s calling him?

    MARIA:Mr Shelli of Modern Office Limited would like to speak to him.

    2ND OPERATOR: Thank you. Hold the line, please.

    (PHONE)

    MR KOLA: Kola speaking.

    2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

MR KOLA: Thank you, Operator, put him through, please.

    MARIA: Mr Kola?

    Mr Kola?

    MR KOLA: Kola speaking.

    MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I''ll hand you over. Mr Shelli?

    MR SHELLI: Yes?
Yes?

    MARIA: Mr Kola''s on the line now, Mr Shelli. Will you take it in here please?

    Mr Kola''s on the line now, Mr Shelli. Will you take it in here please?

    MR SHELLI:Thank you Maria. Hello, is that Mr Kola?

    MR KOLA: Good morning, Mr Shelli.

    MR SHELLI: Ah, good morning, Mr Kola, how are you?

    Ah, good morning, Mr Kola, how are you?

    MR KOLA: Fine, thanks, and you?

    MR SHELLI: Very well, thank you.

    Very well, thank you.

    MR KOLA: I''m glad to hear it. Well, what can I do for you, Mr Shelli?

    MR SHELLI: Well, I''m going to Europe next week and I''d like some travellers3 cheques. 7,000 dollars say…

    Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say…

    MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you''re going to Europe, are you?

    注释:

    ☆switchboard 交换机、总机

    ☆an outside line 外线

    ☆dialling tone 电话的拨号音

    ☆travellers''cheques 旅行支票

    ☆to fix 办理、解决

    ☆to book a call 预约电话

    ☆international operator 国际电话话务员

    ☆a personal call 受话人直接通话的电话



点击收听单词发音收听单词发音  

1 tone bqFyP     
n.语气,音调,气度,色调;vt.(up)增强
参考例句:
  • There was a tone of mockery in his voice.他说话的语气含有嘲笑的意味。
  • Holmes used an informal,chatty tone in his essays.霍姆斯在文章中语气轻松随便。
2 operator aItxO     
n.(机器、设备等的)操作员;电话接线员
参考例句:
  • He is a computer operator.他是个电脑操作员。
  • The telephone operator connected us.话务员给我们接通了电话。
3 travellers 1864e7f39b51167cbde73f11876b0286     
n.旅行者( traveller的名词复数 );旅游者;旅客;游客
参考例句:
  • The unusually heavy rainfall was an ill omen for the travellers. 异乎寻常的大雨是旅行者的不祥之兆。 来自《简明英汉词典》
  • The travellers looked weather-beaten, there was little spit and polish. 旅客们满面风尘,仪容不整。 来自《简明英汉词典》
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