Dialogue A

    （A：Operator B：Lin Ping）

    A：Operator.How can I help you？

    B：Yes.The connection was bad.There was a lot of echo¹ and Icouldn't hear well，will you put me through again？

    A：I'm awfully² sorry for the trouble.I'll connect you again.

    （A few minutes later）

    B：Operator.I've just been disconnected from a number.Couldyou…

    A：I'm sorry，sir.Could you speak a little louder，please？There'sa bad connection.

    B：Yes.I've just been disconnected from a number，and nowthere's no answer.Could you tell me if there's somethingwrong with my phone？

    A：What number were you speaking to，sir？来源：考试大

    B：2743-1120.

    A：Oh，2743-1120.I doubt if it's your phone.We've being a lot oftrouble in that area todny.There may be a fault on line.

    B：Oh，I see.

    A：I'll tell our engineers about it.Please tell me your name andnumber，I'll call you back soon.

    B：My name's Lin Ping and my number's 3512-6762.

    （About ten minutes later）

    A：（ringing）Hello，is that 3512-6762？

    B：Yes，it is.

    A：Mr.Lin.We've checked that line，there was a mini fault on it.

    The number's ringing for you now.It should be all right thistime.

    B：Thank you very much.

    Dialogue B

    （A：Tom B：Sue）

    A：Hello，Sue.It's Tom.

    B：Hi，Tom？

    A：I've been trying to get hold of you forever.

    B：Really？I've being stayed at home all day long.

    A：But your line is always busy.

    B：Oh.May be the receiver is off the hook³.

    A： I see.I'm calling to invite you to dinner tonight.

    B：What？I can barely⁴ hear what you are saying.

    A：I'm calling to invite you to dinner tonight.

    B：The connection is too bad.We must have gotten our linescrossed.

    A：Why don't we hang up and try again.

    B：Good idea.

    （Ringing）

    A：Hello，It's me，again.

    B：Oh，Tom.You said a dinner，tonight？

    A：Yes.

    B：I can't tonight，mother has a cold，I must stay at home andlook after her.But I'd love to some other night.

    A：Oh，what's a pity！You'd better set up an appointment to seea doctor as soon as possible.

    B：Yes.Thank you.

    A：I'll call you back later，Bye-bye.

    B：Bye.

    Dialogue C

    （A：Operator B：Li Ming）

    A：Hello.How can I help you？

    B：Hello.Look，I think my phone is out of order.

    A：What seems to be the problem？

    B：I've been trying to get through to a number for the past fifteenminutes，but I keep getting a funny noise.

    A：Are you sure it's the right number，sir？

    B：Yes，I've checked in the telephone book.Are the lines over-loaded？

    A：What kind of sound is it making？

    B：A continuous⁵ beeping sound.And I can't get a proper dialingtone.I'm calling from another line.

    A：You may have a fault on your line.I'll report it to the engi-neers.

    B：Thank you very much for your help.

    A：Don't mention it.Bye-bye.

    B：Good-bye.

    Words and Expressions

    connection     n.连接；联系；关系

    echo     n.回首；回声；反响

    awfully     ad.异常，非常

    doubt     n.怀疑，疑问，疑惑

    fault     n.缺点，毛病

    engineer     vt.设计；建造

    n.工程师

    check     n.支票；账单；核对

    mini     a.微小的

    forever     ad.永远，总是

    hook    n.钩，钩状物

    barely     ad.勉强，几乎没有

    cross     n.交叉

    look after 照顾

    pity     v.／n.怜悯，惋惜

    setup 创立，建立

    appointment    n.约会；任命；选派

    as soonas 一……就

    funny     a.滑稽的，可笑的

    overload     v.超负荷

    continuous     a.连续的，继续的

    mention    vt.说到，谈到

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