A: hello, this is rich.
B: hi, rich. Is jim here?
a: he’s not in at the moment. Can I take a message?
B: sure. This is Claire.
A; does have your telephone number?
B: no,it’s 3725019281.
A: 3725015281?
B: no, it’s 3725019281,it’s a 9,not a 5.
A: right. I’ll have him call you back.
B: can you tell him that it’s urgent¹?
A; sure can.
B: thanks a all.
A: no problem.
B: bye.
A: goodbye.

Intermediate²
A: sandy, can you help me contact these people?
B: sure, what do you want me to tell them?
A: well, I need to confirm³ the time of their classes.
B: ok, where can I find their telephone number?
A: they are all listed here on this sheet of paper.
B: is it their home, office or cell⁴ phone number?
A: unless it’s marked differently, it’s their home number.
B: alright. What if I can’t get a hold of them by phone?
A: then, you should e-mail them with the information.
B; where can I find their e-mail address?
A: they should have then listed on their resume⁵.
B: and if there aren’t any e-mail addressed?
A: then send them a SMS on their cell phone.
B: ok. That sounds easy enough. Have you called any of them yes?
A: yes. I called the first three people on the list, but they didn’t pick up.
B: did you leave a voice message?
A: i left a voice message on one---just for the first person on the list.
B: I see. What did you tell her?
A: I told her that she should call me back at my office number.
B: ok, so, maybe I should call her again.
A: yes, that sounds like a good idea. She might not get the other message in time.
B: one more question. It looks like some of these numbers are long-distance. Do you have a calling card that I can use to get through to them?
A: sure. You can use this one. The pin number is written on the back of the card.
B: alright. Thanks a lot. Don’t worry. I’ll take care of it.
A: great work . I’m off for the weekend! See you on Monday.
B: see you.

words
Land line
Office/home number
Pin number
Public phone
Telephone number
Extension
Transfer
Mobile/cell phone
Phone booth
Calling card
Operator
Answering machine
Voice message
SMS
Wrong number
Prank call
Long distance call
Local call
Phone book
Country/area code
Busy signal
Dial tone
Speaker phone
Automatic redial