171.Shall I transfer your call？

　　要不要我把你的电话转过去？

　　172.Please transfer this call to the Sales Section.

　　请把这个电话转到销售部。

　　173.I'd like to speak to Mr. Hinman about some new office equipment.

　　我想找亨曼先生谈谈有关办公设备的事。

　　174.I believe he can help you.

　　我想他可以帮助你。

　　175.The operator told me Mr. Hinman was in charge.

　　刚才接线员告诉我是亨曼先生负责此事。

　　176.I am sure that Mr. Simmons is the person you should talk to.

　　我肯定你应该找西蒙斯先生谈此事。

　　177. Hold  the  line， please.

　　请别挂断。

　　178.I'll put you through.

　　我来帮你接过去。

　　179.A caller on the line for Mr. Steven.

　　有人想跟史蒂文先生通话。

　　180.I phoned you a moment ago， but your line was engaged.

　　我刚才打电话给你，可是打不进去。

　　Dialogue A

　　（Mr. Rider， the manager of Customer Services of Speedy Shipping¹ Company， is calling about a missing shipment. Miss Skive， the secretary of Hongyun Corp， is answering the call. ）

　　（A： Miss Skive； B： Mr. Rider； C： the operator）

　　A： Hongyun Corp. Good afternoon. Alice Skive speaking.

　　B： Hello， this is Speedy Shipping Company. I'm calling about a shipment of yours that was lost in transit².

　　A： All shipping is handled by the Sales Section；shall I transfer your call？

　　B： Yes， please.

　　A： Who shall I say is calling， please？

　　B： This is Bob Rider of Customer Services.

　　A： Thank you very much， Mr. Rider. One moment， please. （into PBX Operator） please transfer this call to the Sales Section. A Mr. Rider of Speedy Shipping Company is calling about a missing shipment.

　　C： All right.

　　Dialogue  B

　　（A： Miss Stain. the secretary of Mr. Hinman's office； B： Mr. Paul Danny， a businessman）

　　A： Mr. Hinman's office， Miss Stain speaking.

　　B： This is Paul Danny. I'd like to speak to Mr. Hinman about some new office equipment I think he'd be interested in.

　　A： Mr. Simmons is our purchasing manager. I believe he can help you. May I transfer your call to him？

　　B： The operator told me Mr. Hinman was in charge.

　　A： Oh， I see. She was thinking， of course， that Mr. Hinman is the branch manager. However， I am sure that Mr. Simmons is the person you should talk to.

　　B： All right， I'll talk to Mr. Simmons.

　　A： One moment， please. I'll transfer the call for you.

　　Dialogue   C

　　（A： Miss Huang； B： Mr. Anderson； C： Wang Ping； D： Mr. Steven）

　　A： Good afternoon， Mr. Brown's office. Can I help you？

　　B： Good afternoon， I'd like to speak  to  Mr. Steven， please.

　　A： Mr. Steven works in the Sales Department. Hold the line， please. I'll put you  through…。 （to the extension of the Sales Department）

　　C： Sales Department， Wang Ping speaking.

　　A： A caller on the line for Mr. Steven.

　　C： I'll get him.

　　A： Thank you. （to the caller）Through now.

　　B： Thank you very much. Hello， this is Christen Anderson of Standard Cars Ltd. I'd like to speak to Mr. Steven， please.

　　D： Steven speaking. Hello， Mr. Anderson. I phoned you a moment ago， but your line was engaged. How is the equipment you ordered…。

　　Notes 注释

　　1.Speedy Shipping Company捷运公司

　　2.All shipping is handled by the Sales Section.

　　所有的运输业务都由销售部负责。

　　销售部有以下几种表达法：

　　Sales Section

　　Sales Department

　　Mark eting Department

　　3.Customer Services 顾客服务部

　　4.call about a missing shipment

　　打电话询问一批丢失的货物

　　5.purchasing manager采购部经理

　　6.in charge 负责

　　7.Through now. （接通电话后）请讲。

　　8.Your line was engaged. 你的电话占线。

　　Words and Expressions

　　transit/'tr$nsit/                              v. 运输

　　transfer/tr$s'f+/                            v. 传递；转换

　　miss/mis/                                      v. 丢失

　　equipment/i'kwipm+nt/                   n. 设备

　　charge/tMa： d{/                              n. 负责

　　branch/bra： ntM/                            n. 部门

　　engaged/in'geid{id/                         a. （电话）占线的

　　order/'&： d+/                                 v. 订购

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