特别理赔信写作范例 (2)_商贸英语

特别理赔信写作范例 (2)

文章来源：文章作者：发布时间：2007-04-02 01:20 字体： [大中小]　进入论坛

(单词翻译:双击或拖选)

特别理赔信写作范例（二）

商品出了毛病，卖家却一再推卸责任。这样的索赔可实在是个艰辛的斗争过程。我们看看下面这位用户是怎么写这样一封理赔要求信的吧！

Gentlemen

Your Super Electric household appliances have always given me a pleasure in doing my housework. Recently, I was glad to notice the opening up of a new store of your Super Electric in Seattle and decided¹ to make a purchase of a new dishwasher to ease my kitchen job.

Three weeks ago I came to the store and talked to a salesman about my preference. I noticed the store policy of offering installation with the purchase. However, when I asked for the work on the machine I would buy from the store, I was told to wait for a week because the plumber², who has got a part-time job for this store, was unavailable right then. As I needed an immediate³ performance of my dishwasher, I convinced Mr. Robert, the manager of the store to have another plumber for the installation. Mr. Robert agreed only after I said that I would have to buy elsewhere unless he could have the machine installed.

The dishwasher disappointed me when I used it the first time. My kitchen became flooded soon after the machine started working. I phoned both the plumber and Mr. Robert to determine the problem. The plumber said that there was something wrong with the hot water valve on the dishwasher and that the store was responsible for replacing the defective⁴ one. Mr. Robert said that the dishwasher was improperly⁵ installed and that the plumber was responsible for the poor performance. Neither showed any indication of correcting the problem. I talked to them many times, but failed to get any action done for my request. That is why I am writing to you, the Customers Service of the corporation.

As it is known for its good quality of products and efficient service, I believe that Super Electric has always been doing the best in making your customers' every purchase a perfect one. Would you please look into the matter immediately？ I require my newly bought dishwasher to have proper installation and operation. It would be very much appreciated if you could arrange for the store to perform the repair under the warranty⁶ or authorize⁷ me to have the repairs made.

The best time to contact me is 4-6 pm during weekdays.

Sincerely yours

点击

收听单词发音

1 decided
adj.决定了的，坚决的；明显的，明确的
参考例句：
This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。 There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。

2 plumber
n.(装修水管的)管子工
参考例句：
Have you asked the plumber to come and look at the leaking pipe?你叫管道工来检查漏水的管子了吗？ The plumber screwed up the tap by means of a spanner.管子工用板手把龙头旋紧。

3 immediate
adj.立即的；直接的，最接近的；紧靠的
参考例句：
His immediate neighbours felt it their duty to call.他的近邻认为他们有责任去拜访。 We declared ourselves for the immediate convocation of the meeting.我们主张立即召开这个会议。

4 defective
adj.有毛病的，有问题的，有瑕疵的
参考例句：
The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。 If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷，顾客有权索赔。

5 improperly
不正确地，不适当地
参考例句：
Of course it was acting improperly. 这样做就是不对嘛！ He is trying to improperly influence a witness. 他在试图误导证人。

6 warranty
n.担保书，证书，保单
参考例句：
This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。 As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

7 authorize
v.授权，委任；批准，认可
参考例句：
He said that he needed to get his supervisor to authorize my refund.他说必须让主管人员批准我的退款。 Only the President could authorize the use of the atomic bomb.只有总统才能授权使用原子弹。

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