怎样写索赔与投诉信
文章来源: 文章作者: 发布时间:2008-09-11 06:36 字体: [ ]  进入论坛
(单词翻译:双击或拖选)

生意不可能总是一帆风顺,不管企业多么细心、精心地处理业务往来,事故还是难以避免:货物可能送错了地方,可能在运输中受损或者延迟,等等,各种情况都可能发生。

当发生事故的时候,如果只是一些很快就能得到解决的小问题(比如保险、保证或是其他合同条款),一封日常投诉信就完全可以了。

由于这些小问题一般不会遭到对方的反对,日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则:

1. 开头就提出要求。
2. 详细解释此要求的原因。
3. 结尾要表示感谢对方的合作。

下面是一封日常投诉信的范例,请大家体会一下。

Dear Sir/Madam,

Please send us a correction on part of our order WP-11.

All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent1 desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection2 certificate issued by the Tianjin Commodity Inspection Bureau.

Will you kindly3 take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly4.

Yours faithfully



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1 fluorescent Zz2y3     
adj.荧光的,发出荧光的
参考例句:
  • They observed the deflections of the particles by allowing them to fall on a fluorescent screen.他们让粒子落在荧光屏上以观察他们的偏移。
  • This fluorescent lighting certainly gives the food a peculiar color.这萤光灯当然增添了食物特别的色彩。
2 inspection y6TxG     
n.检查,审查,检阅
参考例句:
  • On random inspection the meat was found to be bad.经抽查,发现肉变质了。
  • The soldiers lined up for their daily inspection by their officers.士兵们列队接受军官的日常检阅。
3 kindly tpUzhQ     
adj.和蔼的,温和的,爽快的;adv.温和地,亲切地
参考例句:
  • Her neighbours spoke of her as kindly and hospitable.她的邻居都说她和蔼可亲、热情好客。
  • A shadow passed over the kindly face of the old woman.一道阴影掠过老太太慈祥的面孔。
4 promptly LRMxm     
adv.及时地,敏捷地
参考例句:
  • He paid the money back promptly.他立即还了钱。
  • She promptly seized the opportunity his absence gave her.她立即抓住了因他不在场给她创造的机会。
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