顾客是上帝。而对商家而言，直接的上帝就是客户。让客户满意是商家赢得成功的制胜法宝。本文教你如何回复客户抱怨。

From: X X X

To: X X X

Date: X X X

Subject: Please Accept Our Sincere Apologizes

Dear Mr. MacDonald:

Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating¹ event for everyone when an order has been mishandled.

Please accept our sincerest apology for any inconvenience you may have incurred² from your recent order. We hope your order has been fixed³ and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps⁴ from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.

Thank you for your cooperation and understanding.

Yours sincerely,

Sandy Fei

Customer Service Manager

★ 常用表达方式

表达歉意：

Please accept our sincerest apology for any inconvenience you may have incurred from your recent order.

☆ 相关词语

mishandle 装卸不慎

compensate for 赔偿