顾客是上帝。而对商家而言，直接的上帝就是客户。让客户满意是商家赢得成功的制胜法宝。本文教你如何回复客户请求。

From: X X X

To: X X X

Date: X X X

Subject: Instruction Manuals Have Been Sent

Dear Ms. Schaeffer:

I understand that you recently requested more multilingual instruction manuals for the ABC mobile phones you recently ordered from us.

We have sent you 200 instruction manuals as you requested by express mail. Customer satisfaction is a major priority of our company and we appreciate your continued patronage¹. It is because of clients like you that we continue to offer quality merchandise and service.

Feel free to contract with us if you have any requests.

Sincerely,

Sandy Fei

Customer Service Representative

★ 常用表达方式

表达为客户服务的宗旨：

Customer satisfaction is a major priority of our company.

☆ 相关词语

customer service 客户服务

major priority 优先考虑

patronage 惠顾