口语实战演练:如何转接客户来电[2]
文章来源: 文章作者: 发布时间:2007-01-16 06:45 字体: [ ]  进入论坛
(单词翻译:双击或拖选)
A: Good afternoon, Sales Department. May I help you?   下午好,销售部,我能帮你什么忙吗?   B: Could I speak to Mr. Bush, please?   可以和Bush先生说话吗?   A: I’ll see if he is available. Who shall I say is calling, please?   我要看一看他是否在。请问我得告诉他谁打来的?   B: John Smith.   A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you? 请别挂机,Bush先生正在和总经理开会,我可以帮你忙吗?   B: Well, I want to discuss with him the new contract we signed last week.   好的,我想跟他讨论一下我们上星期签订的合同。   A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?   我想会议不会开得太久,我让他有空给你打电话,好吗?   B: Yes, that would be easiest.   是的,那样最好了。   A: Could I have your name again, please?   请再一次告诉我你的姓名,好吗?   B: Yes. It’s John Smith.   好的,我叫John Smith。   A: And the number?   电话号码呢?   B: 021-64358796   A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.   好的,Smith先生,早上晚些时候,你会收到Bush先生的电话。   B: Thank you for your help. Good-bye.   谢谢你的帮助,再见。   A: You are welcome. Good-bye.   别客气,再见。

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