外贸函电是我们建立对外贸易关系和外贸往来的重要手段。我们将依次给大家介绍一些外贸函电格式样板，供大家参考。

14、回复感谢信

We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifth year of operation, and we receive many letters like yours indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that if you need to contact us at any time in the future, our engineers will be equally responsive to your request for assistance. If we can be of service to you again, please let us know. Thank you again for your very kind letter.

承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司赏识技术人员的服务，他日若有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此再衷心感谢贵公司的赞赏，并请继续保持联络。

15、改善服务

Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. To prevent the occurrence of these problems, I have had a meeting with our production and shipping¹ managers to work out a better system for handling your orders. We have devised the enclosed checklist to be used for your future orders. It includes your firm's particular specifications², packing requirements and marking instructions. Please contact us if there are any additional points you would like us to include.

感谢1月26日来信。非常抱歉上个月给你方造成的运输问题。唯恐类似事件再发生，本公司生产和运输部经理已商议制订更有效的方法处理贵公司事务，并为此特别设计清单。 随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格、包装要求和市场说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。