Emotional labor¹ is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.

 

情绪劳动（emotional labor）指要求员工在工作时展现某种特定情绪以达到其所在职位工作目标的劳动形式。这些特定情绪针对的目标人群有：客户、顾客、下属，或者同事。

 

Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss), as well as airline stewardesses².

 

有情绪劳动需求的职业有：护士、医生、服务员、演员（比如要在电影中表演接吻场景），以及空乘人员等。

 

Jobs involving emotional labor are defined as those that:

 

有情绪劳动需求的职业一般有如下特点：

 

require face-to-face or voice-to-voice contact with the public

需要与公众有面对面接触或者通过声音接触

 

require the worker to produce an emotional state in another person

需要员工为他人营造某种情绪状态

 

allow the employer, through training and supervision³, to exercise a degree of control over the emotional activities of employees.

允许雇主通过培训和监督对员工的情绪活动有一定掌控能力

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