梅和托尼今天遇到的客户都比较棘手……

(M = May, T = Tony, C1= Customer1)

1）

T: Hello, can I help you?
你好，需要帮忙吗？

C1: Er, yes, young man. I want a holiday in Scotland¹ please. I got this brochure² yesterday and I want to book today.
呃，是的，年轻人。我想去苏格兰旅游。我昨天拿了这本宣传册，今天想预定一下。

T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam.
呃？苏格兰？恐怕我们没有在苏格兰的旅游线路，夫人。

C1: But it says in your brochure, young man.
但是你们的宣传册里有啊，年轻人。

T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake.
哦，让我看一下。抱歉夫人，这不是我们的宣传册，恐怕你弄错了。

C1: Young man, it says here...
年轻人，在这儿……

T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there?
抱歉，抱歉，我想你可以去Norbrook Holidays旅游公司问一下，就在那边。

C1 [mumbling as she leaves] Young people nowadays...
现在的年轻人啊……

M: Oh dear! This conference³ hasn't been good for business.
天啊！这个会展可真不怎么样！

T: No, not really, it's been very quiet today. We've only had three bookings all morning!
是不怎么样，今天都没什么人来问。一上午只有三个客人来预定。

2）

(M = May, T = Tony, C2 = Customer2)

T: Yes, sir. Do you need any help?
你好，先生，需要帮忙吗？

C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26?
呃，是的。这个旅游要多少钱？26页这个？

T: Em, yes sir. See there? It costs 858 pounds
哦，先生，在这里，858英镑。

C2: Ooooh, that's expensive! How long does it take?
哦，真贵啊！这个旅游要多长时间？

T: Em, it says there sir, 'This package takes two weeks'.
呃，这里，"旅行为期两周"。

C2: And when does it begin?
什么时候开始

T: It says here that it begins in September.
这里有说明，九月开始。

C2: Oh, I can't go in September! Er, do you do trips to Scotland?
哦，9月我去不了。嗯，你们有去苏格兰的旅游吗？

T: Er, no, not to Scotland, sir.
呃，没有，没有苏格兰的，先生。

C2: But I really want to go to Scotland.
可是我真的好想去苏格兰。

T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there.
呃，我想你可以去Norbrook Holidays 公司问一下，就在那边。

C2: Thanks son.
谢谢你，年轻人。

T: This is such a waste of time! Why can't people read the brochures⁴?
真是浪费时间！他们就不能自己看看宣传册吗？

M: Oh, never mind. It's the last day tomorrow.
哦，别在意。明天就是最后一天了。