如今可是个商业发达的时代，但凡与国外公司有业务联系，就会有国际电话打到办公室里。那么，怎样得体优雅的转接电话、帮助树立公司的良好形象呢？给大家来几段对话实例，多加模仿和练习，功夫自然就有了。

O=Operator¹, C=Chinese

O: Is this the Silver Star Trading Company?

C: Yes, it is.

O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance² Department from a Mr. Robert of ABC Company in New York.

C: From whom?

O: From a Mr. Robert of ABC Company in New York.

C: Thank you. Just hold the line, please.

Several seconds later...

C: Hello. I'm sorry but Mr. Wang is in a conference right now.

O: Oh, is that right? When will he be free?

C: Well, he'll be free around four o'clock.

O: I see. Just a minute, please.

Several seconds later...

O: Hello. How about Mr. Peter Chen, then?

C: Yes, he's here. One moment, please.

Several seconds later...

Peter Chen: Hello. This is Peter Chen speaking.

O: Oh, Mr. Chen? Will you hold the line, please?

Several seconds later...

O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please.

Peter Chen: Thank you.