第九部分：解决问题的能力(16～20问)

        问：什么情况下你对作出抉择感到困难？?

　　答：我特别不太擅长解说调查数据，我尽量与调查人员和图书管理员沟通，我需要他们的帮助，而我也在公司副总面前郑重地感谢他们。我们确实是同一个团队的，而且我很谨慎，并没有把公司在太平洋地区出版工业报告归功于自己？

　　一定要坦诚，什么样的情况会令你难以处理？你会召集哪些人，收集哪些材料来帮助自己作出抉择？??

　　Q:When do you have difficulty making choices?

　　A:I?m not particularly good at interpreting survey data.I?ve really worked to get to know our research staff and librarians.I rely on them and am careful to thank them formally in front of my vice¹ president.We?re definitely a team,and I'm careful not to take credit for our industry reports,which we publish for the Pacific region of our firm.??

　　问：描述一次机遇，这次机遇让你觉得承担的风险比所得的回报要高。?

　　答：有一次，我们有机会从一家解散了的公司手中购买廉价运输设备。尽管我们知道五年后要对分布的设备进行大检修，但我觉得花钱购买一些五年中闲置的设备不切实际。

　　如果市场情报能预示在最近两年内有新的廉价商品的话，我会抓住机会的。面试官想看到应试者乐于承担理性的风险而不是干蠢事。举例说明你作出反对某项计划或抉择的理由？如何使结果比原计划处理得更好？??

　　Qescribe an opportunity in which you felt the risks far outweighed² the rewards.

　　A:At one point we had an opportunity to purchase conveyor equipment at thirty cents on the dollar from a company that had dissolved.Although we anticipated an overhaul³ of our distribution facility five years down the road,I felt it was too far into the future to spend money only to have idle capacity for a five?year period.If market conditions had shown more promise for new sales in the initial two?year period,I would have gone ahead with it.?

?　问：告诉我一个曾令你对自己的表现感到失望的项目。?

　　答：我以前在一家制造业公司工作时，必须对所有供应商的开价（发盘）作出分析，然后把建议提交给后勤部副部长。由于供应商开价并不统一，我的分析报告通常要对不同的项目作比较，这就令报告显得有点混乱，直到我把报告重新整理并提交给副部长时，我们已经错过了对价格进行审批的关键时刻。事后回想起来，我想我本该采取简单的方法解决问题，而不是把所有的东西都放在一起考虑，把问题复杂化。自那以后，我更加注意及时地提出建议。

　　描述你工作中遇到的一些阻碍，以及你是怎样尽力去克服它们的。你的技能起到怎样的作用？事后回想起来，你当时该采取什么不同的做法？吸取了什么样的教训？??

　　Q:Tell me about a project in which you were disappointed with your personal performance.

　　A:In my last job for a manufacturing company, I had to analyze⁴ all of the supplier bids and present recommendations to the vice president of logistics. Because the supplier bids weren?t in a uniform format⁵, my analysis often consisted of comparing dissimilar items. This caused some confusion in my final report, and by the time I?d reworked it and presented it to the ice president, we'd lost the critical time we needed to improve our approval process for these bids. In hindsight I should have taken a simpler approach to the problem and not tried to make it so complex or all inclusive. Ever since, I?ve paid more attention to making recommendations in a timely manner.??

　　问：请举例说明有一次你被要求完成一项任务，但却没有得到足够的资料，你怎样解决这种问题？

?　答：在上一次实习期间，我的上司—— 一个主管账目的行政人员，叫我收集好500份宣传稿去邮寄。我不是很确定宣传稿的次序和该往哪里寄，而我的上司已经出去与客户会面了。我担心把资料堆在一块会把次序弄乱，于是想方设法找到她的移动电话。

　　在电话里她向我详细说明了资料的次序。最后，我设法避免了有可能花费更多的工作时间，并且可能耽搁邮寄时间的错误，更别提一些令人头痛的事情。

　　虽然这个例子听似很琐碎，但却证明了应聘者的成熟和理性处理工作问题的能力。面试官想弄清楚你是否知道仅仅把工作完成是不够的。你的回答应该表现出你随机应变的能力和积极主动的特质。??

　　Q:Give an example of a time when you were asked to accomplish a task but werent given enough information. How did you resolve this problem.

　　A:At my last internship⁶, my supervisor⁷, an account executive, asked me to assemble five hundred press kits⁸ for a mailing. I wasn't sure in what order the pages and press releases should go, but my supervisor had already left for a client meeting. Afraid of putting the information together in the wrong order, I managed to track down her cell?phone number and called her in her car. She explained the order of the materials over the phone, and in the end I managed to prevent a mistake that would have cost hours of work and a delay in the mailing?not to mention a few headaches.??

　　问：谈谈一次你不能解决的矛盾冲突。?

　　答：有一次，我没能挽留一个在我的制造工厂里干了10年的优秀员工。由于他的工作渐渐需要掌握电脑技术，于是我试着让他进夜校进修，但他却拒绝了。所以除了换掉他之外，我没有其他办法。回想起来，如果我鼓励他和其他员工定期接受技能培训，当他重新上岗时，也许他就不会被淘汰了。现在我很注重鼓励我的员工们参与一些研讨会和课程学习来提高他们自身的工作技能，避免变得落伍。

　　在这里，最好的方法就是谈一个不是该由你来解决的矛盾冲突。如果必须谈你个人所遇到的矛盾冲突，那就重点谈一下如果时光倒流，你能再做一次的话，你会采取的积极措施及你从这次经历中学到了什么。

??Qescribe a time when you failed to resolve a conflict.

　　A:I wasn?t able to keep a good employee once who'd been in our manufacturing facility for ten years. His job description was rewritten to require computer skills. I offered to send him to night classes, but he refused the help. I had no option but to replace him. In retrospect⁹, if I?d encouraged him and other employees to acquire new training periodically, he might not have been overwhelmed by the time his position was reworked. Now I?m vigilant¹⁰ about encouraging my group to attend seminars and urses to enhance their job skills and to avoid becoming outdated¹¹.?

        第九部分：解决问题的能力(21～22问)

        问：如果计划内某些事情出错，你感受如何？怎样去处理？?

　　答：嗯，当然，我宁愿我的计划无论什么时候都能顺利进行。然而，生物技术行业的性质意味着任何的计划在任何时候都有可能发生变化。从一开始我就意识到了这一点，所以每当我遇上这样的事时，我都要努力去克服它。我经常都会预备好候补的计划以防万一，但有时你不可能预先对问题的发生做好准备，直到问题摆在你面前时，你才知道如何去做。我基本上总能从容对付问题。

　　这个问题很巧妙，但应聘者还是明白了，并已使面试官相信他或她可以不失专业的冷静去应付计划中遇到的挫折。面试官不会直接地问你“你能在压力下工作吗？”尽管这是他或她想知道的。若回答“我不能在压力下工作”，这并不是回答这个问题的最佳方法。??

　　Q:How do you feel when things go wrong with a project? How do you handle it?

　　A:Well, of course I would prefer that my projects run smoothly¹² at all times. However, the very nature of the biotechnology industry means that many changes can and probably will happen to any plan at any time. I try to realize this from the outset and cross each bridge when I come to it. Often I try to have alternate plans ready to go in case of such an event. But sometimes you can't prepare for a problem until it?s right there in front of you. Basically I just take it in stride.??

　　问：一家不履行合约的公司Z-65走后门要求重新签订合同，如果你的经理要求你重新签订，而执行董事会的政策是决定再进行审查，那么你将怎样回复这家公司？

　　有时候，面试官问一些表面上看是不可能的问题，只是想看看你的反应。他们并不是要让你局促不安，而是要判断你是怎样去对待工作上的压力。不论你当时的感觉如何，被问到这个荒谬的问题也许是个好征兆。如果你被问到一个难以回答的问题时，思考一会儿，然后自信地微笑，但不必道歉，简单地说一说，例如“我不知道，但如果你们聘用了我，我肯定可以为你们找出应付的方法。”???

　　Q:How would you respond to a defaulted form Z65counterderivative renewal¹³ request if your manager ordered you to do so, and if the policy under which the executive board resolves such issues were currently under review?

　　sometimes recruiters ask seemingly impossible questions just to see how you'll respond.It's not so much that they want to see you squirm in your seat as that they want to judge how you might respond to pressure or tension on the job.No matter how you may feel at the time,being subjected to a ridiculous question like this one is probably a very good sign.If you?re asked a tough question that you simply can?t answer,think about it for a few seconds.Then,with a confident smile and without apology,simply say something like“I don?t know,but if you hire me,I'll sure find out for you.”