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Sept. 25 - Over the weekend, there were reports that P&G's Chinese website was hacked1 and clashes broke out at some of its stores.
"The current law states that the producer should be responsible for consumers once the products have been proved harmful to their physical health," Qiu Baochang, a senior lawyer in consumer rights with Beijing-based Huijia Lawfirm, told China Daily. Qiu suggested that the law be modified swiftly for the maximum benefit of the consumers. "It is an international norm that, when facing a brand crisis, the company should first face up to the facts positively," Cheng Shi'an, dean of the Advertising2 Department of Fudan University, was quoted as saying in Shanghai-based Orient Morning Post. Many customers also blamed the country's quality inspection3 authorities for their dereliction of duty. Some experts also say there are defects in the inspection system. The country only looks for heavy metals such as arsenic4, mercury and lead in cosmetics5, Yan Shixiang, an expert with the cosmetics commission under the All-China Federation6 of Industry of Commerce, was quoted as saying by the Beijing-based newspaper China Business. Chromium and Neodymium are not listed for regular inspection. So this means the two chemicals might have been neglected for a long time, said Yan. Chromium, a metal which can lead to instant whitening of the skin, has been the focus of the SK-II dispute. Meanwhile, Yan also believes that the country's procedure for licensing7 sales of imported cosmetics is problematic. "A product is licensed8 based on samples. But this inspection is loose and ineffective, which creates loopholes," said Yan. And many countries require producers to give a full list of all the ingredients on the label, but China doesn't have such a regulation, said Yan. A new twist developed in Hong Kong this weekend. Two media organizations separately sampled popular foundation and powder products and took them to Hong Kong Standards and Testing Centre. The result: chromium was found in samples of Clinique, Estee Lauder, Christian9 Dior, Max Factor, Lancome and Shiseido. The level of chromium in some samples was even higher than SK-II. Hong Kong Customs and Excise10 Department on Saturday announced its test results on nine SK-II samples. The samples were found to contain chromium, but they can still be safely used, according to the department. Beauty store chain Sa Sa, a mecca for mainland cosmetics shoppers, said affected11 products have already been taken off the shelf. The company is yet to calculate the impact on sales.
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