日期：2008-12-03 第15招 随时确认重要的细节 Is this what we decided? 商务洽谈中，一牵扯到金额、交货条件和日期时，除了洽谈当时要用口头复述加以确认外，合约拟好后，更要详细地过目一遍。一旦发现疑点，应立刻询问对方Is this what we decided? （这是我们说定的吗？）合约内容真... 阅读全文>>

日期：2008-12-03 第11招 清楚地说出自己的想法与决定 I think I should call a lawyer. 如果在沟通场合中，你无法详实地说出心中的想法，不仅会使对方听得满头雾水，说不定还会让对方认为你对实际情形根本不了解，而失去和你沟通的兴致。试想假如你在向警察描述车祸的发生时，不能提醒... 阅读全文>>

日期：2008-12-03 第6招 抱怨不是无理取闹 I have a complaint to make. 以激愤的语气向人抱怨某事，很可能令人心生反感，而使结果适得其反。服务员上错了菜，旅馆女服务员忘了整理你的房间，送来的货物根本不是你订单上所指明的东西等情况，着实令人懊恼。但是生气并不能解决问题，不如... 阅读全文>>

日期：2008-12-03 是否在为怎样和外商沟通头疼呢？就由小编我来为您支招吧。看看这与外商沟通的33招，让您顺利实现无障碍沟通。 第1招 妥善安排会面的约定 I'd like to make an appointment with Mr. Lee. 当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。出国以前再以传真... 阅读全文>>

日期：2008-12-03 要学好商务英语，还要多了解一些惯用语。下面就为大家列出几个。 1. a country mile一段很长的距离 该习语多用在美国口语中，名词country有农场的意思。在美国，由于科技比较发达，农场往往都很大。这些农场总能给人以辽阔、遥远之感。故该习语用country来指距离之远。... 阅读全文>>

日期：2008-12-03 由于集装箱是一种新的现代化运输方式，它与传统的货物运输有很多不同，做法也不一样，目前国际上对集装箱运输尚没有一个行之有效并被普遍接受的统一做法。但在处理集装箱具体业务中，各国大体上做法近似，现根据当前国际上对集装箱业务的通常做法，简介如下： 1．集装... 阅读全文>>

日期：2008-12-03 商品品质决定交易本质上的价值，因此它是最重要的交易因素之一。贸易上的品质决定方法有：凭样品买卖，凭标准买卖，凭规格买卖等。下面我们来看看有关品质的表达法。 品质优良：quality is excellent/ superior/ very good/ fine/ best/ high/ wonderful/ supreme/ att... 阅读全文>>

日期：2008-11-26 对客户说NO可不是件好做的事情。怎样才能在拒绝的同时不让客户产生反感、而失去客户呢？下面就教给您给客户写拒绝信的一些注意事项。 Difficult Letter #2: Refusing a Request THE SITUATION An HSBC customer in Canada has read a copy of HSBC's Premier Magazine... 阅读全文>>

日期：2008-11-26 如何回复客户的投诉信件？下面的方法教你轻松搞定。 Difficult Letter #3: Responding To an Unjustified Complaint THE SITUATION An HSBC customer in Hong Kong has written to complain about charges for returned cheques. The customer's cheque was returned t... 阅读全文>>

日期：2008-11-26 Summary In this chapter, you learned how to write difficult letters. Hopefully, you now understand that - to achieve the right tone - you sometimes need to do more than write courteous sentences. You may also need to structure the letter in an appro... 阅读全文>>

日期：2008-11-26 汇丰商务英语写作教程（32） Welcome to Chapter 8. In Chapters 2-6, you learned the first four stages of the Writing Process: Plan, Organise, Draft and Revise. In this chapter, you are going to learn the fifth and final stage: Edit. l Plan l Organise... 阅读全文>>

日期：2008-11-26 这一节我们将学习如何借助字典来改正信件中的用词、语法错误。 Editing: Using A Dictionary When you edit what you write, you can get some help from two friends. One of these friends is a colleague; the other is a book. You'll find it very helpful to hav... 阅读全文>>

日期：2008-11-26 这一节我们来分析其他三种错误类型：Verb + preposition，countable / uncountable nouns以及word class (词性)的错误类型以及如何改正。 Verb + preposition In his letter, Albert makes several mistakes with verbs followed by prepositions. For example, he wro... 阅读全文>>

日期：2008-11-26 除了用字典来帮助我们减少错误，我们还可以用peer editing这种方法来完善信件。 Editing: Peer Editing Peer editing is another strategy you can use. But what exactly is peer editing? When two people learn English, they both learn different things at diffe... 阅读全文>>

日期：2008-11-26 这一节我们先给大家做个错误日志的示范，然后通过六组练习帮大家找到自己最容易犯错的地方，也就是你语法中最需要加强的地方。 Editing: Your Own Personal Errors Log To improve your grammar, you shouldn't try to work on every area at once. You need a plan. I... 阅读全文>>

日期：2008-11-26 Summary In this chapter, you learned to edit what you write. You learned how to use two friends to help you identify and correct errors in your business documents. These two friends are your dictionary and your colleague. You also learned how to use... 阅读全文>>

日期：2008-11-26 Welcome to the final chapter of Writing For Results! In the previous chapters, you learned about the Writing Process, a five-stage procedure to help you write effective business correspondence. In this chapter, you're going to practise everything yo... 阅读全文>>

日期：2008-11-26 Final Exercise: The Task You're going to use the Writing Process to write a reply to the following letter from a customer, Billy Ng. There are five stages in the Writing Process, so there are five parts in this final exercise. Before you start the f... 阅读全文>>

日期：2008-11-26 这一节我们来继续final exercise接下来的步骤。 Final Exercise: Stage 2 - Organising Now that you've finished planning your document, you're ready to begin the second stage of the Writing Process. You're ready to start organising your letter to Billy... 阅读全文>>

日期：2008-11-26 在进行写作的最后一步之前，我们还有个重要问题：页面的layout。 Final Exercise: Business Letter Layout You're about to learn something important about the layout of a business letter. You need to know this before you can begin the fifth stage of the Wr... 阅读全文>>